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The agreement between you and VivyVeil.
EFFECTIVE · 2026-07-27
These Terms of Service form a binding agreement between you and VivyVeil and govern your access to and use of vivyveil.com, our services, and any orders you place through us. By creating an account, placing an order, or otherwise using the Site, you accept these Terms.
The legal entity behind the Site is VivyVeil LLC, a limited-liability company formed under the laws of the State of Wyoming, USA, with its registered office at 30 N Gould St Ste N, Sheridan, WY 82801, USA.
VivyVeil ("VivyVeil", "we", "us", or "our") is the curated proxy shopping archive operated at vivyveil.com by VivyVeil LLC, with its registered office at 30 N Gould St Ste N, Sheridan, WY 82801, USA.
These Terms apply to all visitors, registered users, and customers. Separate policies referenced in §10, §6, and §15 — the Refund Policy, the Shipping & Customs Policy, and the Privacy Policy — form part of the agreement. Where any of those policies conflict with these Terms, the Terms prevail.
VivyVeil is a curated cross-border proxy shopping service. We do not hold inventory. We do not manufacture, design, sponsor, licence, or partner with any brand or designer whose pieces we curate.
When you place an order, you instruct us to buy the specified piece from the original seller on your behalf. We coordinate the purchase, receive the piece, inspect it, photograph it, and ship it to you.
You contract with us, you pay us, and you look to us for confirmation, fulfilment, after-sales support, and refunds. Where the consumer-protection law of your country of residence treats VivyVeil as the seller or supplier towards you, our obligations under that law apply in full.
To place an order you must be at least the age of majority in your jurisdiction (eighteen in most jurisdictions). You agree to provide accurate registration and shipping information, to keep it up to date, and to keep your sign-in credentials confidential.
We may suspend or close an account at any time for material breach of these Terms, suspected fraud, repeated returns suggestive of wardrobing, or activity that exposes us or other customers to legal or operational risk.
The archive is organised into curated wings. Each piece is offered in one or more of three purchase modes:
Wish is paused for new orders. We are not currently listing new wish pieces and you cannot start a new wish at checkout. Wish orders placed before the pause continue under the rules in this section and in the Refund Policy, which stay in force for as long as any wish order is open. If we resume wish listings we will say so on the Site.
Each piece's price is the seller price plus our service fees (platform, order coordination, sourcing, inspection). The full breakdown is shown on the product page.
The amount due today at checkout is the in-mode amount only (full price for direct, deposit for deposit and balance, intent deposit for wish). Shipping and any applicable sales tax are added in the stages in which they are collected (see §6 and §7).
You may add pieces of multiple modes to a single basket. At checkout your basket is automatically split into one order per purchase mode, each with its own order number, payment, and fulfilment timeline. You will receive a confirmation email per order.
Order acceptance is at our discretion. We may decline or cancel an order at any time before dispatch where the piece is unavailable at the original seller, where the price has materially changed, where the order appears to be for resale, where we suspect fraud, or where we are otherwise unable to source the piece on reasonable terms. In any such cancellation we refund every amount you have paid for the cancelled order, in full, to the original payment method (see the Refund Policy).
Before anything ships, the piece passes our inspection and we send you photographs of it. You have five days to approve or reject dispatch under Refund Policy §2A; if you do not respond, we dispatch. Nothing leaves China without either your approval or that window closing.
International shipping is by DHL, FedEx, or an equivalent tracked carrier. Shipping is collected in the order's own ship stage: now for direct, at the balance stage for deposit + balance, and at the balance stage for wish after conversion. Estimated shipping rates shown at checkout are calculated against the carrier's published rates for the destination and item weight; the rate actually paid is the rate quoted at dispatch.
You are the importer of record for every international shipment. Customs duties, import VAT or GST, and any handling or brokerage fee levied by the destination customs authority or carrier are your responsibility, payable to the relevant authority or carrier at or after delivery. We declare goods at their honest invoice value and never undervalue, mislabel, or undertake duty-evasion on a customer's behalf.
If a shipment is rejected at customs, returned to origin as undeliverable, or abandoned, refunds are handled under §7 of the Shipping & Customs Policy.
Where a single basket has been split into multiple orders, each order ships independently when it is ready. You may receive separate parcels arriving over weeks or months. Customs is assessed per parcel.
US destinations may be subject to sales tax based on the destination state's rate. When we are required to collect, the tax is added on the order's payment and itemised at checkout. International orders are exempt from US sales tax; recipient-side import duty and VAT/GST are as set out in §6.
Risk of loss in transit is addressed in §5 of the Shipping and Customs Policy. For consumers, risk passes on physical delivery to you where mandatory consumer law so requires (Article 20 of EU Directive 2011/83/EU, section 29 of the UK Consumer Rights Act 2015). Where the parcel is lost or damaged before delivery to you under the mandatory rule, we refund or replace at our cost.
Defects, wrong item, wrong size, and inauthentic pieces are covered by the Refund Policy. A piece that materially differs from what was disclosed is refunded in full or replaced at our cost, at your election, following the process in Refund Policy §6.
Where the underlying defect is at the original seller and requires their remedy, we handle the correspondence and pursue a refund or replacement on your behalf. If we cannot obtain that remedy from the seller within sixty days, we step in and refund, replace, or credit the piece ourselves at our cost. Where the error is on our side (lost in our care, wrong item shipped, an issue we should have caught before dispatch), we refund or replace without the sixty-day wait.
If you are a consumer resident in the European Union or the United Kingdom, EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013 give you a 14-day right to withdraw from your purchase, running from the day you (or a third party you indicated other than the carrier) receive the goods.
The Article 16(c) exception covers goods "made to the consumer's specifications or clearly personalised". We read it narrowly and we will not stretch it to cover ordinary pre-orders: a deposit-and-balance piece produced in a standard published size as part of a maker's batch is mass-produced, not personalised, and you keep the full withdrawal right on it. Where a piece genuinely is cut to your own measurements, we tell you so in writing before you pay, and we explain why we consider the exception to apply. Where there is any doubt, we treat the question in your favour.
Approving a piece at photo review under Refund Policy §2A does not waive this right, and we do not ask you to waive it.
To withdraw, send a clear statement of your decision to support@vivyveil.com before the 14-day window closes. We refund the price of the goods and the cost of the cheapest standard outbound shipping we offered. Return shipping is your cost. Returned goods must be in their original condition with tags attached. Refunds are processed within fourteen days of our receipt of the goods or of evidence you have sent them back, whichever is earlier.
Per-mode refund rules outside the EU/UK 14-day window are set out in the Refund Policy, which is incorporated by reference into these Terms. The points you should read before ordering:
You agree not to use the Site to:
We may suspend or cancel orders that we reasonably determine to violate this section. We may withhold a refund only to the extent permitted by applicable law and only to the extent reasonably necessary to recover losses, fees, chargeback costs, or other costs we have actually incurred as a direct result of the violation. Where an order has not yet been dispatched and we have not incurred unrecoverable costs, we will refund in full.
The brand names, designer names, logos, garment names, and product photographs displayed on the Site reference the original makers solely for identification and editorial purposes. We claim no rights in any third-party trademark.
The VivyVeil name, the archive layout, original photography, original copy, code, and the curated wing taxonomy are owned by VivyVeil and are protected by applicable copyright and trademark law.
Rights-holders who believe their rights have been infringed on the Site may contact support@vivyveil.com with the URL, a description of the right, and a statement of authority; we will respond promptly and act on legitimate claims.
To the maximum extent permitted by applicable law, and subject to any non-waivable consumer rights that apply where you live, the Site and services are provided on an "as is" and "as available" basis. We disclaim all warranties not expressly granted in these Terms, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant uninterrupted or error-free operation of the Site. Your non-waivable consumer rights are not affected.
To the maximum extent permitted by applicable law, in no event will VivyVeil or its affiliates be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our aggregate liability arising out of or relating to your use of the Site or any order will not exceed the greater of (a) the amount you paid to VivyVeil in the twelve months preceding the event giving rise to the claim, or (b) one hundred United States dollars (US$100).
Nothing in this section limits liability for fraud, gross negligence, wilful misconduct, or any other liability that cannot be lawfully limited. Nothing in this section limits your mandatory statutory consumer rights, including the right to a remedy for non-conformity, defect, or our material breach.
You agree to indemnify and hold harmless VivyVeil and its directors, officers, employees, and contractors from any third-party claim, liability, damage, or expense (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law, or your infringement of any third-party right.
You may terminate your account at any time by contacting us. We may terminate or suspend your access immediately, with or without notice, for any breach of these Terms. Sections that by their nature should survive termination (including §§8, 11–17, 19) survive.
We may amend these Terms from time to time. Minor changes (typos, clarifications, contact updates) take effect on posting. Material changes are posted on the Site and emailed to account holders with at least fourteen days' notice, and where mandatory consumer-contract law requires it we ask for your explicit acceptance at next sign-in before the new version applies to your account.
The version of the Terms applicable to a given order is the version in force when that order was confirmed.
These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Wyoming have exclusive jurisdiction, and you consent to personal jurisdiction there.
If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction with mandatory consumer-protection rules, this section does not deprive you of the protection your local law affords. You may bring proceedings against us in the courts of your country of residence where mandatory law allows.
Before going to court we prefer to resolve disputes directly. Email support@vivyveil.com with the order number and a short description; we respond in writing within ten business days. We will also join an online mediation with a mutually agreed neutral mediator, or appear in your local small-claims forum for disputes within its monetary limit.
Nothing in these Terms or in the Refund Policy or Shipping and Customs Policy limits any mandatory consumer rights that apply where you live. Where a policy rule conflicts with mandatory consumer-protection law, the law prevails.
If any provision of these Terms is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, Refund Policy, and Shipping and Customs Policy, form the entire agreement between you and VivyVeil regarding the Site.
VivyVeil LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: support@vivyveil.com